FAQ

Why can’t I log in?

There could be many reasons but the most probable is you have simply forgotton your password, are trying the wrong one or are entering it incorrectly. Some other things to think about include: Does your username or password contain a mixture of upper and lower case letters? It should be entered exactly. Are cookies enabled on your browser?

How do I gain access to a course?

Locate or search for the desired course (you can click ‘All courses…’ in the ‘My courses’ block) and click on the course name. Scroll down and click on “Enroll Me” to start the course. Once you are enrolled in a course, it will appear under “My courses” any time that your are logged in.

How do I jump between my courses?

Go back to the homepage (see below) and then use the main course block.

How do I get back to the homepage?

Use the navigation bar at the top left of the page or the button at the very bottom of the course.

How do I find course X?

If you are not already enrolled in a course you can search for it by name and description.

Which browsers do you recommend I use for viewing the courses?

We find that the training environment works best on Google Chrome or Firefox. We DO NOT recommend using Internet Explorer for your training.